Returns Policy

Returns Policy main image Returns Policy image

WHAT can be returned?
All unopened items can be returned within 30 days of delivery date with customer to pay any return shipping costs. Any product inspected by our returns department and found to be opened and or used will incur all return shipping costs and the item will be returned to the original customer.

Full refunds including shipping costs will be available in the instance of major faults/defects as per Australian Consumer Law

WHEN do items need to be returned by?
All unopened items can be returned within 30 days of delivery date.

WHERE do items need to be returned to?
Return items to 



HOW do customers return items?
Return shipping with parcel tracking is the customers responsibility

SHIPPING for returns?
Any item returned, the shipping costs are incured to customer.

CREDIT for returns?
Any item found to be faulty within the 2 year warranty period will be returned to LumenPro for inspection and replacement item will be sent out accordingly.

Instore return option?
All return items to be shipped to LumenPro

Packing materials?
Unopened items to be returned in original packaging and warranty claim items to be packaged in a manner not to damage goods further.